The best paintball store on the Internet is hosted by Netherweb.
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Netherweb was founded 7 years ago by three developers who could not find a hosting company that met their needs. Our support was unbeatable; we were passionate about satisfying our customers' needs and providing our clients with the best possible web hosting experience. We solicited customer needs on a regular basis, improving our service in an ad hoc fashion to meet individual client needs. We were successful, but as we grew the founders became more involved in the business side of the company.
We spent all of our time maintaining servers, developing new web hosting architectures, and writing the code that drives the company. We were more concerned with marketing the company than helping individual clients flourish on the web. We hired support representatives to help our clients, but these representatives worked for pay, not for the intrinsic reward of solving someone.s problem. We thought we could train our support employees to have the passion that we had when we started this company. We failed. Our support department had a high turnover rate, and we were having a hard time filling all the positions. We allowed support representatives to work from home with little oversight, which resulted in few hours being put in, and again a lapse in quality. This is not to say our support was horrible, it was just no where near what it once was.
Meanwhile our research and development efforts had finally reached fruition. Our hosting architecture was second to none. We had replaced our single server architecture with a homebrewed clustered hosting framework. Each site was now hosted by no less than 10 redundant servers using a method made famous by Google and Amazon.com. We were finally able to provide the 100% uptime we had dreamed of. Our hosting framework had abundant extra capacity. So we offered discounts to obtain more clients. Our client base was growing as our support was horrible. We thought our core product was hosting, but we were wrong. People want more than a cheap reliable place to store their website.
Every hosting company has been going about it all wrong. Web hosting should be about more than a simple place to store your site. It should be about joining a diverse internet community. Web hosts should facilitate this interaction among customers. Hosting companies should not hide their internal workings in some boardroom, they should let their clients know what is going on, and let their clients help control where the company is going. If there is a support issue affecting one client, all clients should know about it. What better way is there to promote your site than to forge partnerships with other web site owners? People working together can accomplish far more than those working apart. What better way to innovate than to tap the knowledge of the community. Let us build our service to meet your needs.
Netherweb Communities is a new philosophy in web hosting. We realize there is great risk in making all of our problems visible. There is risk with presenting ourselves as people instead of some large corporate entity. By promoting more communication among ourselves and our clients we feel that we can bridge an important gap that many companies overlook.
Our credo is quite simple:
Make it simple
We have removed the buzzwords from hosting.
Make it transparent
As a client you will know what is going on, where we are going, and what the future holds.
Make it real
We do not have a PR team. We do not "spin."
